Hunter-based bank finishes year as Australia’s most loved

Hunter-based bank finishes year as Australia’s most loved

Greater Bank finished 2016 on a high after again being voted as Australia’s most loved financial institution according to the latest Roy Morgan customer satisfaction monitor results.

The Hunter-based bank achieved a customer satisfaction rating of 95 per cent for the six months to November 2016.

CEO Scott Morgan said the result means Greater Bank is again the most loved of any Australian bank, building society or credit union for the second month in a row.

Scott said the highest customer satisfaction of one of the big four banks was 82 per cent. The average rating of the big four is more than 15 per cent lower than Greater Bank’s satisfaction scores.

He thanked customers for the positive ratings and said the results are a credit to staff.

He said the results top off a good year for the bank which last month released strong financial results that included more than $1.2M in community support.

“We changed our name to Greater Bank to better reflect what we do but we are still customer owned,” Scott said.

“Our continued focus on customers and the community is reflected in these ratings,” he said.

“We make banking simple and show people how to make the most of their money because that’s what our customers want from us.”

Roy Morgan obtains the data from its single source survey of more than 50,000 people annually.

Greater Bank

The customer-owned Greater Bank is Newcastle and the Hunter's only local bank.

It offers a greater kind of banking experience whether you're buying a home, saving, investing, paying the bills, insuring your possessions, travelling or planning for retirement - online, on the phone, at a local branch or through its national ATM network.

Greater Bank is experienced, safe and strong like the big banks.  The difference is it doesn't have shareholders so it's always focussed on customers and community.

Greater Bank's friendly, expert team has made it a winner of the national Roy Morgan Customer Satisfaction Awards three years running, with ratings as high as 97%.

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