ARTC supports Lifeline’s face-to-face counselling service

ARTC supports Lifeline’s face-to-face counselling service

More people will now be able to benefit from Lifeline’s local, face-to-face counselling service thanks to a new partnership with Australian Rail Track Corporation (ARTC).

Face-to-face counselling is an additional service, in addition to Lifeline’s 13 11 14 crisis support line.

ARTC Group Executive Hunter Valley Network, Wayne Johnson, said the partnership was an effective and tangible way to extend support to people in the local community in their time of need.

Wayne said ARTC’s value of No Harm underpins everything they do.

“The health and safety of our team, both physical and mental, is ARTC’s number one priority, and we take that very seriously,” Wayne said.

“Good mental health is vital, and we have invested in it internally by offering staff an Employee Assistance Program, and upskilling mental health support providers within our team.

“This partnership with Lifeline helps us to play our part in achieving further wellbeing in the community.”

Lifeline’s Regional General Manager, Julie Wicks, said the support from ARTC is vital for it to be able to continue its free face-to-face counselling program.

Julie said the pandemic had brought increased demand for support from Lifeline within the Hunter and across Australia.

The one-hour sessions are all confidential and are delivered by Lifeline’s trained counsellors. Julie said this is an important service to help people move beyond crisis and to also prevent people from reaching that point.

“Counselling can help people struggling with emotional, social or behavioural difficulties and those needing to find solutions to improve their mental health and wellbeing,” Julie said.

“Private counselling and psychology can be expensive for people and there are long wait lists for public counselling, so Lifeline’s service fills a much-needed gap for the community.”

Julie said the partnership with ARTC extends beyond its generous funding support.

ARTC staff will volunteer at Lifeline’s upcoming local book fair on 10-11 April at the Newcastle Showground Exhibition Centre.

“This partnership embodies our approach to work with community for communities to be suicide safe – through connection, compassion and hope,” she concluded.

Lifeline’s free face-to-face counselling is offered Monday to Friday at Islington and at outreach locations in Singleton, Raymond Terrace and Cessnock.

To make an appointment call 1300 152 854.

Lifeline’s crisis support line 13 11 14 operates 24-hours a day.

If this story raises any issues for you, please call Lifeline (24 hours) on 13 11 14.

IMAGE | Lifeline’s Regional General Manager, Julie Wicks and ARTC Group Executive Hunter Valley Network, Wayne Johnson (left-right).

Lifeline Newcastle & Hunter

Lifeline was founded by the Reverend Alan Walker at Methodist Central Mission in Sydney in 1963. Since then, Lifeline services have been established around Australia and in many parts of the world.

Lifeline Newcastle & Hunter began in 1966 when Reverend John Chegwidden was awakened by a distressed telephone call from a man wanting to know if there was a Lifeline service operating in the region.

Over the years, Lifeline Newcastle & Hunter has expanded its operations from the traditional telephone crisis support service to include a range of services to relieve the stress and pain of the people of Newcastle & Hunter.

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