nib health funds (nib) has been named the Gold Standard Winner of the Reader’s Digest Quality Service Award in the highly competitive Health Insurance category.

The award, announced at last night’s Quality Service Awards presentation in Sydney, places nib at the top of the Australian private health insurance industry in customer service standards.

nib Group Executive, Australian Residents Health Insurance, Rhod McKensey, said the award reflects nib’s commitment to providing outstanding service to its customers.

“Our aim is to make it simple for customers to interact with us at a time and location that suits them. It’s why we put the customer at the heart of everything we do, from the development and delivery of products through to servicing their ongoing health insurance needs,” Rhod said.

“This award is wonderful recognition from our customers who clearly believe that we are getting this right.”

“The award is only made possible through the dedication of our hard working employees, the majority of whom are based in our Newcastle offices, who are committed to delivering customer service excellence every day,” he added.

The Quality Service Awards recognise customer service satisfaction and excellence across 30 categories, including airlines, hotels, supermarkets, Internet service providers, personal banking and insurance.

The winners were determined by votes from 1,500 Australian consumers based on the five key criteria of personalisation, understanding, simplicity, reliability and satisfaction.

Image | nib Call Centre