In its first year as a customer owned bank, The Hunter-based Greater Bank has been named Australia’s most loved bank.
Greater Bank took out the national Roy Morgan Customer Satisfaction Award – Bank of the Year at a gala dinner in Melbourne on Tuesday night (February 21).
The bank achieved customer satisfaction ratings as high as 95% during the year.
Greater Bank CEO, Scott Morgan, said the result is a fantastic achievement given the business could only enter the bank of the year category from May 2016 when it changed its name from Greater Building Society.
Greater Bank won more monthly customer satisfaction awards than any other non-big four bank during the year, despite the late start.
Scott said he really appreciated customers’ positive ratings, which are a credit to his staff. He said Greater Bank has been investing heavily in making banking easier for customers to allow them to bank how they want to.
“We changed our name to Greater Bank to better reflect what we offer, but in changing our name, we never lost sight of why we exist,” Scott said.
“We put our customers and the community at the centre of everything we do. It’s reflected in our vision, to be the customer empowered bank, and today this has been recognised with this fantastic achievement.
“We let our customers determine how they want to be served by us – whether it is in branch, on a mobile or tablet, via LiveChat, on the phone to our Australian based customer centre staff or via social media.
“The channels may be varied but our focus is simple – we try to make banking straightforward and show people how to make the most of their money.
“It is always great for a Hunter-based organisation to take out a national award too.”
Roy Morgan obtains the data for the awards from its single source survey of more than 50,000 people annually.
Newcastle headquartered Greater Bank provides banking services to more than 250,000 customers in NSW and Queensland.
IMAGE | Workforce Planning Officer Keryn Green, CEO Scott Morgan and Hamilton Branch Supervisor Teanna Le Sage are proud of Greater Bank’s achievement.
