The Hunter-based Greater Building Society has received national recognition for its outstanding customer service for a third year running.
The Greater has been voted Australia’s Most Loved Building Society/Credit Union (2015) at the Roy Morgan Customer Satisfaction Awards held in Melbourne last night (17 February 2016). The Greater also took out the Building Society of the Year Award in 2013 and 2014.
Greater CEO Scott Morgan said The Greater’s satisfaction scores reached as high as 96 per cent during the year, much higher than the scores achieved by the big banks. He thanked Greater customers for the recognition and their continued support and said the award is a tribute to Greater staff who continue to change to meet the needs of customers.
“The Greater is customer owned so customers, not shareholders, are at the heart of everything we do,” Scott said.
“Despite our outstanding customer satisfaction results, we’ve been working really hard to continue to improve our products, systems, and digital banking to give customers an even better banking experience.”
“We want to empower our customers to be able to access their money and our expert, friendly staff, great rates and products in a way that suits them ‚Äì in branch, on their device or over the phone,” Scott concluded.
The Roy Morgan awards are given to businesses that rated the most highly across the 12 months of 2015, as tracked by Roy Morgan’s monthly Consumer Single Source and Business Single Source surveys of a total of 50,000 consumers and 12,000 business decision-makers.
The customer-owned Greater Bank is Newcastle and the Hunter's only local bank.
It offers a greater kind of banking experience whether you're buying a home, saving, investing, paying the bills, insuring your possessions, travelling or planning for retirement - online, on the phone, at a local branch or through its national ATM network.
Greater Bank is experienced, safe and strong like the big banks. The difference is it doesn't have shareholders so it's always focussed on customers and community.
Greater Bank's friendly, expert team has made it a winner of the national Roy Morgan Customer Satisfaction Awards three years running, with ratings as high as 97%.