Long time member, Lyn Maber has been banking with The Mutual Bank for almost 60 years – and 44 of those years at the East Maitland Branch. She helped The Mutual Bank CEO Mark Williams cut the ribbon on Tuesday 3 June to officially open the bank’s newly renovated branch on George Street, East Maitland.

CEO Mark Williams said the bank’s vision was to create a modern and functional environment that customers would love, and teams would enjoy working in.

“Our passion for service shines through every aspect of our business,” Mr Williams said. “We are committed to providing exceptional personal service in our branches, and this newly renovated branch is a testament to that commitment. This contemporary, state-of-the-art facility brings a fresh, modern feel for our Members, and for our Branch Team.”

Ms Maber said she loves her new-look branch and was happy to continue her long stint of banking locally.

“I’ve been with The Mutual Bank since I was about 18, and I am nearly 77!” she proudly exclaimed. “It’s the service, the friendliness that keeps me coming back. I have been a member since I was in my late teens and back then it was a branch in Church Street Maitland. When the East Maitland Branch opened [in 1981] I started to come here, and I’ve always stuck with them as they’ve always looked after me. Only recently I needed some help with my cards because of scammers, and the service I received was extra special.”

One of the exciting new features of the renovated branch is a special area dedicated to community organisations.

“We believe in supporting our community, and this space is available for local charities, sporting organisations, and fundraising groups to use during branch hours,” said Mr Williams. “They can bring in posters, set up a laptop, and engage with people who visit the branch about their upcoming events or initiatives. This is our way of giving back and fostering a strong sense of community.”

Mr Williams praised the architects, ARCH, and builders Collaborative Construction Solutions for making the vision of a new branch a reality with a seamless project.

“Their expertise and dedication have been instrumental in bringing this project to life. Most importantly, we thank our Members for their patience and continued support during the construction period and we hope they enjoy the new look and features of their branch.”

IMAGE | Lyn Maber cutting the ribbon to East Maitland Branch with CEO of The Mutual Bank, Mark Williams