The Hunter New England and Central Coast Primary Health Network (HNECC PHN) recently announced the Department of Health and Aged Care has extended funding for the Care Finder program. This extension is aimed to provide continued support for vulnerable older Australians. The initiative will help individuals navigate the aged care system and provide personalised, face-to-face assistance.
With this renewed funding, the program will expand its reach, improve service quality, and promote better health outcomes for the elderly community.
Since its launch in January 2023, the Care Finder program has supported 1,954 clients, with its impact growing steadily. The program’s effectiveness is demonstrated by its high client satisfaction rate – 99% of surveyed clients said they would recommend the service to others.
HNECC PHN Manager of Palliative Care and Care for Older People, Jacqueline Hewitt, shared, “The Care Finder program is a lifeline for vulnerable older adults, connecting them to essential aged care and community services, so they can live with dignity and independence. Together, we are building a more accessible, coordinated, and compassionate aged care system.”
“Care Finder organisations across the HNECC region foster a culture of trust and respect, helping vulnerable older people feel secure and supported as they navigate the complexities of the aged care system,” Jacqueline added.
The Care Finder program has had a profound impact since its inception, with notable outcomes:
- 1,954 clients supported, with 98.1% falling within the target population.
- 1,587 referrals made to aged care services.
- 401 referrals made to housing and homelessness services.
- 371 referrals to health services.
- 97% of clients agree that the service was appropriate for their needs.
- 99% of clients would recommend the service to others.
Aligned with the Royal Commission’s Recommendations, the Care Finder program directly addresses key recommendations from the Royal Commission into Aged Care Quality and Safety. It helps isolated older adults access services, provides person-centered care, and ensures high standards of quality and safety. The program specifically targets vulnerable populations, prioritising support for those at greatest risk.
Ongoing evaluation of the program, led by Australian Healthcare Associates (AHA), ensures that it remains responsive to the needs of vulnerable older Australians. This evaluation involves comprehensive data analysis and continuous refinement of service delivery.
The Care Finder program is delivered by seven trusted organisations, including:
- Anglicare
- Bungree Aboriginal Association
- Wesley Mission
- Catholic Healthcare
- HammondCare
- Gunnedah Shire Council
- The Benevolent Society
HNECC PHN also leads a Care Finder Community of Practice, where these organisations collaborate, share best practices, and work together to enhance service delivery.
With its funding extended through to June 30, 2029, the Care Finder program will continue to support vulnerable older Australians across the region, ensuring they can access the care and services they need to live independently and with dignity.
