Newcastle Permanent has again taken out Personal Lender of the Year and Building Society of the Year in the 2016 Money magazine Consumer Finance Awards.
Acting CEO Shaun Hassall said this was another exciting achievement for Newcastle Permanent, which has a consistent track record of providing exceptional value, superior customer service and high quality products to its customers.
“These Awards provide further evidence of Newcastle Permanent’s excellence in delivering first class retail banking customer experiences and outperforming the major banks when it comes to the value our products offer,” Shaun said.
“Newcastle Permanent’s track record is exceptional.This is the seventh time Newcastle Permanent has won Money magazine’s Building Society of the Year Award, and the third time it has won Personal Lender of the Year.”
“Consistency is one of the key attributes of Newcastle Permanent’s performance. Our customers know that they get great, consistent value and exceptional service year after year and we are continually investing in our services and systems to attract even more customers from the major banks,” Shaun continued.
“For us, a key barometer of our performance is our customers’ satisfaction with Newcastle Permanent’s products and services. We consistently score in the mid-90% range for customer satisfaction which is significantly higher than the major banks.”
Money magazine closely examines over 15,000 financial products from more than 200 financial institutions each year for its Consumer Finance Awards. The awards are judged in collaboration with Money’s editorial team and the independent research company CANSTAR.
Image | Acting CEO Shaun Hassall