The Greater Building Society says its investment in ongoing learning and development of its staff is paying dividends for the business and its customers.
Greater CEO Scott Morgan says ceremonies have been held across NSW and the Gold Coast over the past month as 99 staff graduate from The Greater Business School.
He says the school was established in 2013 to build on The Greater’s long standing, successful training programs. The Greater’s Organisational Development and Learning team currently partners with three training providers ‚Äì Forsythes Training, The Australian College of Commerce and Management and the Institute of Strategic Management to provide accredited training courses. The school also offers a number of online and face-to-face, non-accredited, training courses and workshops.
“The Greater Business School is giving our staff the latest skills to be the best in the business, which improves their job satisfaction and customer satisfaction,” Scott said.
The current graduates have successfully completed study in one of a range of nationally accredited courses including advanced management, frontline management, customer contact, credit management and business administration.
The Greater’s head of customer support services, Craig Chapman, is one of the graduates. He completed a Diploma in Credit Management, which was necessary to be meet new regulations by the Australian Securities and Investment Commission (ASIC) but gave him the latest information for his role.
Craig was in the final four for Trainee of the Year in State Training Services’ Hunter Region awards. The father of two young children said the online program allowed him to complete his studies at his own pace. He made a point of doing his course homework with his kids when they were doing their homework.
“The message for my kids and for all of us is you should never stop learning,” Craig says.
He manages a team of 80 and says he encourages his staff to undertake relevant training and is able to support them through The Greater’s study leave provisions.
Scott says one of the reasons The Greater is Australia’s Most Loved Banking Organisation* is because it has a smart, up to date workforce and gives its people the right conditions and support to perform for customers. The Greater recently won an inaugural Hunter Diversity Award for Workplace Flexibility Champion from the Equal Futures Project. It has won national Roy Morgan Customer Satisfaction Awards two years running.
Image | Greater CEO Scott Morgan (back left) with some of the Greater Business School Graduates
*Roy Morgan data shows The Greater achieved the highest levels of satisfaction in more months of 2014 than any other banking organisation. The Greater reached almost 95% satisfaction in the six months to October 2014, a significantly higher score than any of the major banks.
The customer-owned Greater Bank is Newcastle and the Hunter's only local bank.
It offers a greater kind of banking experience whether you're buying a home, saving, investing, paying the bills, insuring your possessions, travelling or planning for retirement - online, on the phone, at a local branch or through its national ATM network.
Greater Bank is experienced, safe and strong like the big banks. The difference is it doesn't have shareholders so it's always focussed on customers and community.
Greater Bank's friendly, expert team has made it a winner of the national Roy Morgan Customer Satisfaction Awards three years running, with ratings as high as 97%.