Bonfiglioli Australia has appointed a new NSW Sales Manager with extensive experience in the mining, energy, waste and recycling industries, Gary Brown.
Gary joins Bonfiglioli after working for companies in power transmission, recycling and waste as well as global gearbox suppliers, which have all given him a key understanding of customer’s needs.
Gary’s career has seen him gain extensive knowledge of the coal and minerals processing sectors and he has worked closely with major mining companies.
Gary said good customer service in the industry is all about listening to the customer’s needs and being receptive to their ideas.
“It’s no use encountering a problem down the track and hearing the phrase ‘but the customer didn’t tell us that’ when it should have been our job to ask,” Gary said.
“In my new role as NSW Sales Manager, I want to utilise the huge amount of expertise the staff here have. If we can help solve customers’ problems and ultimately increase their efficiency and productivity, that’s high quality service and people will remember that.”
Bonfiglioli Australia Managing Director, Malcolm Lewis, is looking forward to the vision and expertise that Gary will bring to the role.
“Gary has worked in a lot of industries that Bonfiglioli operates in and he brings a unique level of knowledge and project experience to the team. He will undoubtedly generate some positive ideas that the whole team can benefit from,” Malcolm said.
Gary has already identified some useful opportunities for Bonfiglioli in industries such as the rapidly developing waste and recycling sector.
“I’m looking forward to seeing more investment in waste processing in NSW and the opportunities that brings,” Gary said.
“I also look forward to strengthening Bonfiglioli’s alliance with water treatment manufacturers, which use our HDP Heavy Duty Parallel Shaft Helical Reducers with tried and proven mechanical lubrication pumps.
“Another strong sector for Bonfiglioli is bulk handling, where we have gearboxes and technology to suit their gravity take-up winches and dynamic take-up winches in underground mining and ship loading conveyors, amongst other applications.”
IMAGE | Gary Brown has joined the Bonfigloli team as NSW Sales Manager.