Market-leading specialist Air Extreme is celebrating a major milestone for the family-run business, clocking up 15 years servicing the residential and commercial air conditioning needs of the Hunter.
Brothers Justin and Mick Bull launched the business in 2006, undertaking small commercial and residential installations, servicing, cleaning, and repairs. Not long after the business was established, the brothers hired Lee McPhail to work as their commercial project manager.
He’s been a part of the team ever since and the brothers say their business wouldn’t have grown to where it is today without Lee’s assistance and skill.
With a reputation for delivering excellent customer service from their highly skilled technicians, today the brothers lead a team of 45.
Justin said he was proud of the organisation and team he and Mick have built.
“Our people-centered approach to business, commitment to modern technology and processes, and our fun and friendly team culture is what sets us apart from other businesses operating in the same trade,” Justin said.
“The team are united in their desire to ensure complete customer satisfaction, and we’re pleased to be seen as a leader in the industry.
“We’re often the choice of the trade, and there’s no better compliment than when your own industry turns to you for your experience, expertise and advice.”
The team have worked on several significant commercial projects, including: City of Newcastle’s new administration centre and council chambers, the David Maddison building, CA Brown Village at Toronto, West End Apartments, Herald Apartments, East End Stage One, and the Eaton and Kingsley Apartments.
Over the past 15 years, the brothers have seen the industry evolve and said the biggest change is the way people communicate.
“We’re all about building strong relationships with everyone we work with, whether it’s residential customers or project managers on our commercial sites,” Mick Bull said.
“The way people communicate with their clients and teams has definitely changed. We really value interpersonal relationships and always find the time to get to know the customer or the commercial site team on a personal level, no matter the job.
“I think that’s something we can credit our growth to – our strong relationships with customers and builders.”
Air Extreme have been a Daikin Specialist Dealer for the past 12 years and a Mitsubishi Electric Specialist Dealer for the past decade.
They are proud to remain experts in the installation, servicing, and repair of these highly regarded air conditioner brands.
Mick works closely with their team of installers and believes that the quality of their workmanship was second to none.
“We care about your air, but we also care about our people. We look after our crew, and the team have really bonded over the years – with many of them best mates outside of work as well.
“We place critical importance on occupational health and safety procedures to ensure everyone goes home safely every day and are proud of our long incident-free safety record. All our employees are fully qualified and up to date with OH&S standards, demonstrating best-practice when on the job,” Mick concluded.
IMAGE | Air Extreme Air Conditioner Founders, Mick Bull, Justin Bull, and Lee McPhail celebrate 15 years in business in 2021