Hunter-based The Mutual Bank has started welcoming customers to its new branch at Edgeworth Town Square.

The Mutual Bank CEO, Geoff Seccombe, said the new branch re-establishes their physical presence in Lake Macquarie and offers a convenient place for local members to do their business and personal banking.

Geoff said that after the initial COVID-19 pandemic outbreak, The Mutual Bank temporarily re-configured its branch network. They made the difficult decision to close its Lake Macquarie branch at Glendale and re-allocate staff to ensure the balance of its branch network remained open.

“After the uncertainty and disruption of COVID-19 in 2020, The Mutual Bank’s branch network is back to full capacity with seven branches, and is now back in Lake Macquarie,” Geoff said.

“The Mutual Bank is maintaining its branch network and operating hours as part of our full-service banking approach.”

Edgeworth Member Service Supervisor, Carolyn Gibbs worked at the Glendale branch for four years. Carolyn said she and her team are enjoying being back in the branch helping customers in person.

“Many of our members prefer to speak with a person when it comes to aspects of their banking,” Carolyn said.

The branch and ATM are located just inside the centre, next to Subway. The branch is open from 9:00 am to 5:00 pm Monday to Friday and on Saturday from 9:00 am to 12:00 pm.

The member-owned financial institution has been serving Hunter people since 1888. It has branches in Dungog, East Maitland, Edgeworth, Maitland, Mayfield, Rutherford and Raymond Terrace.

IMAGE | Edgeworth Member Service Supervisor, Carolyn Gibbs and The Mutual Bank CEO, Geoff Seccombe outside the new Edgeworth branch (left-right).

LIGHTBOX | The Mutual Bank