Diamond ICTs Technology Optimisation (TechOps) team was recently developed and refined out of the need to ensure business networks are running smoothly without disruption, through alignment to industry best practice on an on-going basis.
This continuous improvement process, architected by TechOps Team Leader, Dan Prowse, breaks away from the traditional model provided by managed service providers today – maintenance, monitoring and support.
Unique to Diamond ICT, this industry first process is designed to continuously enhance business’ IT systems and mitigate against potential risks, such as the recent “WannaCry” malware strain.
Founder and Director of Diamond ICT, Robert Buck, said supporting their clients with security and efficient IT is at the heart of the new team.
“Creating the Technology Optimisation team reinforces our commitment to our customers to help them succeed through providing proactive IT services second to none,” Robert said.
“By ensuring their systems are secure and running smoothly, we provide our customers peace of mind so they are able to focus on other areas of their business, such as strategic planning, business productivity and growth.”
Dan said that staying ahead of best practice IT is important to mitigate security risks.
“Within the IT industry, particularly around security, best practice is constantly changing; new operating systems, new technologies and new threats all impact these standards,” Dan said.
“Better technology alignment can reduce the impact and risks from growing threats, such as Ransomware.”
Dan and his TechOps team proactively review customer’s networks to identify areas of weakness and concern and work closely with small to medium businesses to develop a technology roadmap that will provide guidance for business’ IT and that will gain the most value from their technology investment.
“Exposure to varied technologies and business challenges is one of the benefits of working for an MSP like Diamond ICT, whether aligning infrastructure to best practices, reacting to a new security threat, or supporting a user request, each day is unique,” said Dan.
“One of my favourite activities in TechOps is to meet our business customers face-to-face. Behind all the infrastructure and applications are people who rely on the quality of our services in order to excel in their own roles.”
IMAGE | Diamond’s TechOps Team – Cody Barton (Technology Optimisation Analysist), Dan Prowse (Technology Optimisation Team Leader) and David Vernon (Technology Optimisation Analysist).
Diamond IT is a leading technology provider supporting businesses to run smoothly, reliably and productively. Its diverse range of offerings includes managed IT services, infrastructure solutions, software development, telecommunications and technology consultancy.