Cessnock City Council Customer Service Coordinator, Trevor Martin, was this year’s host of the Local Government Customer Service Network Forum.
Network members met in Cessnock from far and wide—including Newcastle, Maitland, Port Stephens, Upper Hunter and North Sydney City.
Cessnock City Council General Manager, Stephen Glen, saw the meeting as a great networking opportunity for local government.
“By collaborating across councils and sharing our knowledge and experiences, we can learn how to leverage training opportunities for our staff and get the most out of this forum,” Stephen said.
The day consisted of sessions focusing on how different councils manage their customer service and how they are working towards ensuring they remain Fit for the Future.
Network members spoke about the expectations of their customers and found many commonalities across their communities.
“Customer service is our bread and butter and it is so important to ensure we are providing ratepayers with the best service we possibly can,” Stephen continued.
